For the Hamburg-based caterer Gerresheim Serviert, Demodern developed an internal assistant based on the AI Chat Agent. Gerry answers questions about locations, processes, and documents in real time—GDPR-compliant and utilizing the company's own knowledge.
Client
Gerresheim serviert
Industry
Consumer GoodsTravel & Leisure
Solution
Conversational AI
Technology
AI / MLWeb
Services
Innovation ConsultingProducingAI Architecture & Engineering
A wealth of knowledge, hard to find
Since 1976, Gerresheim serviert has been organizing events in Hamburg. Over 25,000 events, three own venues, a team of about 45 people. The knowledge behind it is stored in many places: in folders, mailboxes, checklists, and in the minds of experienced colleagues. In event business, where details change until the last minute, finding them costs time no one has.
Gerry knows what Gerresheim knows.
The solution: Gerry. An internal AI assistant that knows the company. Employees ask their questions as they would to a colleague. Gerry responds instantly, solely based on what Gerresheim itself knows.
An assistant that grows with every question
Gerry is based on Demodern's AI Chat Agent, an enterprise assistant with RAG technology. Manuals, location info, checklists, and process descriptions feed into a semantic knowledge base. Gerry understands questions' context and delivers real-time answers. The team manages content via an admin dashboard, which shows frequently asked questions and knowledge gaps. Gerry grows with every unanswered question.
"How many seated guests can fit in the An der Alster hall?"
"Which areas in Shed 52 can be partitioned?"
"Where can I find the packing list for off-site caterings?"
Less searching, fewer inquiries, faster onboarding for new team members. Decades of knowledge are no longer tied to individuals but accessible to all. This leaves more time for what Gerresheim serves: being a host.